Confirmation:
When your order is received, you will be emailed an order confirmation. We reserve the right not to deliver in the event that the stock level was incorrect at the time of receiving the order. In the event that we are unable to deliver your order we will inform you and cancel the order.
All orders are handled and dispatched from our webshop address in Copenhagen S (Denmark).
Age restrictions:
Parental or guardian consent is required for customers under the age of 18.
Online Dispute Resolution (ODR):
http://ec.europa.eu/odr
2.
PAYMENT
AND
PRICES
Credit/Debit cards:
We accept payment via Dankort, VISA and MasterCard. When paying by card you will be asked for the card number, its period of validity and the CVC code. We use a security standard called 3D-Secure, developed by VISA and MasterCard. All information is encrypted using SSL encryption, which prevents unauthorized access to card details. We do not store card numbers after the transaction has been completed.
Paypal:
PayPal allows secure payment from your bank account, credit card or PayPal account. More information about PayPal is available here.
Prices:
All displayed prices include Danish VAT of 25%. Prices do not include payment or delivery charges. Norse Projects retains the right to change prices at any time. Prices can be displayed in the following currencies:
– Danish Kroner (DKK)
– British Pounds (GBP)
– US Dollars (USD)
– Euro (EUR)
VAT exempt purchases (for customers outside of the EU):
We offer tax free purchases on orders from non-EU countries. Tax exemption do not include payment or delivery charges. VAT (20% of total price) will be removed automatically in the checkout process when the shipping country is selected.
* Please note that local import charges (customs duty, sales tax) may occur depending on your region and country. These charges are at your own expense.
3.
WARRANTIES
AND
RETURNS
Right of return:
Purchases can be returned for a refund within 14 days of receipt of goods. You have the right to open the package to check your goods, but products must be returned unused. You will be refunded for the value of the product(s), including the outgoing shipping. Return shipping costs will not be refunded. In addition, the following criteria must be met:
– All original packaging with pricing, labels, hang tags etc. must be intact.
– No tape is to be attached to the product or the product’s packaging.
– Hats and caps must be returned in a box to protect their form.
– Shoe boxes must be packaged inside another box.
Returns which do not comply with the above listed criteria risk being refused. Please note that you are responsible for the product until it reaches us, so send the package with a traceable service so it can be located. All returns along with order number should be sent to:
Norse Projects Webshop
Laplandsgade 11
2300 Copenhagen S
Denmark
Att: RETURNS & REPAIRS
Please remember to write RETURN AND REPAIRS on the outside of the package to ensure a swift transit through any customs offices it may encounter.
We do not offer exchanges. Instead, for the smoothest service, please place a new order for your desired item. Once we receive your return we process your refund.
Free returns on Danish orders:
Danish orders may be returned free of charge within 14 days. A paid parcel sticker is included with all Danish orders.
Warranty claims:
All Norse Projects products come with a 2 year warranty against faults in materials and manufacture. This warranty covers production faults, not wear and tear from regular use. If you believe you have a warranty claim, please contact customer service. Include order number, photos of the suspected fault and a brief description of the claim.
4.
SHIPPING
General:
Norseprojects.com sends orders with Post Danmark and Fedex. All orders are handled and dispatched from our warehouse in Denmark. All packages are insured and have a tracking number so the package can be traced. An email containing the tracking number will be sent to you upon dispatch.
Delivery time:
– European orders: 1-3 working days.
– Other countries: 2-5 working days.
Shipping rates:
– Denmark: 70 DKK
– Faroe Islands, Iceland and Greenland: DKK 150
– United Kingdom: 8 GBP
– Europe: 10 EUR
– Russia: 30 EUR
– USA and Canada: 20 USD
– Other Countries: 30 USD
5.
PRIVACY
POLICY
Norse Projects handles your personal information in the strictest confidence. We will never give any of your personal information to third parties and all information entered is encrypted under handling.
6.
COMPANY
INFORMATION
AM Company ApS
Vestergade 12A, 2nd Floor
1456 Copenhagen K
Denmark
CVR/VAT no.: 27 70 32 16
* Please note that returns and warranties should be sent to the address stated under section 3.
Customer service:
Telephone: +45 31 65 03 16
Email: support@norseprojects.com